30-Day Hassle-Free Return Policy | Free Next Day Delivery Over £50*


Need help? +44 0208 0583531
Need help? +44 0208 0583531

30-Day Hassle-Free Returns for Your Peace of Mind

Our returns policy grants you 30 days from the receipt of your item to notify our Customer Care Team if a return is necessary. Ensure the item is unused, in its original packaging, and ready for resale.

Initiate Returns with Ease

Contact us via email at contact@sterlingmed.co.uk or call us at 020 8058 3531 before returning any item. We’ll provide you with an authorization number and instructions for a smooth return process. Items lacking this number may experience delays in processing.

Unwanted or Unsuitable Products – Exchanges and Refunds

We want you to be satisfied with every purchase. If a product falls short of your expectations, feel free to return it for an exchange or refund. Obtain a returns authorization number from our Customer Care Team before sending the item back.

Contact Our Customer Care Team

Returns of Unused Items within 30 Days

You may return any unused, non-perishable item within 30 days for a full refund. Postage costs for return are not refundable unless the return is due to our error or a faulty product.

Delivery Service Note

Delivery service costs are only refundable if the return results from our error or a faulty product.

Understanding the 30-Day Returns Period

The 30-day calculation includes all days (working or otherwise) from Monday to Sunday. The cooling-off period starts upon receiving the goods.

Faulty or Damaged Products

Within 30 Days

Notify us within 30 days of receiving a faulty or damaged item for a replacement or full refund.

Outside 30 Days

Faulty items within 12 months may be exchanged if a like-for-like product is available. Misuse or user damage is not eligible for exchange or refund.

Duplicate or Incorrect Items

Contact us immediately if you receive a duplicate or incorrect item due to our error for arrangements

How to Return Your Item(s)

Follow these steps for a seamless return process:

  1. Contact our Customer Care Team for return details.
  2. Pack the item securely with a note containing the necessary details.
  3. Post the item to the provided address using a tracked service.
  4. Retain proof of posting.
  5. Await your refund or exchange.

Items Excluded from Our Returns Policy

Certain items are non-returnable and non-refundable due to hygiene, perishability, or expiry date.

Testing Faulty Items

We test every return; if found non-faulty, postage costs will be your responsibility.

Strict 30-Day Returns Policy

Returns are accepted within 30 days from receiving the product, strictly enforced. Refer to our terms and conditions for comprehensive information.

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